dictionary

Cloud:

A service delivery model where resources (phone/server/storage) are provided online and at scale.

IP:

The unique address of each device on a network for sending/receiving data.

Dedicated IP:

A fixed IP address assigned exclusively to one subscriber.

Shared IP:

An IP address shared among multiple users.

Authentication:

The process of verifying user identity (password, SMS, token, etc.).

Fixed Operator (FCP):

A type of fixed communications license/operator; Respina identifies itself as an FCP operator.

SLA Standard:

Service Level Agreement; criteria such as uptime and support response time.

Backup:

A backup copy of data for recovery in the event of incidents.

Backbone:

The core communications network that carries the main traffic.

Internet Breakout:

Routing internet traffic out from the nearest network point to reduce latency.

Blacklist:

A list of blocked IPs/domains/numbers to reduce spam/attacks.

Bandwidth:

The capacity for data transmission in a network (e.g., Mbps/Gbps).

Dedicated Bandwidth:

Enterprise internet with guaranteed capacity and defined stability.

Uptime:

The availability of a service over a given time period.

Protocol:

Rules for data exchange (e.g., SIP, RTP, TCP/IP).

Management Panel:

Dashboard for configuring and reporting on services (phone, internet, tickets).

Ping:

The round-trip latency metric for packets; critical for VoIP quality.

Port:

A logical communication gateway on a network (e.g., 5060 for SIP).

24/7 Support:

Round-the-clock technical support (as mentioned on the Respina website).

Concurrent Calls:

The number of calls that can be maintained simultaneously (important in SIP Trunk).

Traffic:

The volume of data consumed or exchanged on a network.

Latency:

The time it takes for packets to arrive; the lower it is, the smoother the call.

Ticketing:

Logging a request/issue in the support system for step-by-step follow-up.

DNS Settings:

Mapping a domain name to an IP/services.

Number Portability / Stability:

Retaining the business phone number when changing location/structure (common in VoIP).

Jitter:

Variation in latency; the cause of audio jumps in VoIP.

Session:

An active connection between two points (e.g., a SIP call).

Call Spam Prevention:

Policies and restrictions to reduce unwanted calls.

Multi-Branch:

Connecting multiple branches to a unified telephony system/network.

Multi-Channel:

Handling interactions from multiple channels (phone, message, email) simultaneously.

Privacy:

Policy for collecting/retaining/processing user data.

Data Protection:

Access control, encryption, backup, and security policies.

Cyber Attacks:

Threats such as phishing, malware, DDoS, etc. (Respina references threats in its blog).

Incident:

A service disruption event that needs to be addressed.

International Outbound:

The route for calls or internet to outside the country (important for quality and cost).

Data Center:

A facility for housing equipment with standard power, cooling, and security.

Availability:

The service’s ability to provide continuous delivery without outages.

Firewall:

Controlling inbound/outbound traffic for network security.

Domain:

A website name such as respina.net.

Storage:

A location for storing data (NAS/SAN/Object Storage).

Encryption:

Converting data into an unreadable form for unauthorized individuals.

Solution:

A package of services/products for a specific organizational need.

Router:

A network router for connecting and managing traffic routing.

Call Forwarding:

Transferring a call to an extension/another number.

Response Time:

The time taken to handle a request/ticket.

DNS Zone:

A set of DNS records related to a domain.

Geo-Redundancy:

Redundancy across multiple geographic locations to reduce the risk of outages.

PBX:

Corporate telephone exchange (hardware or software).

SIP:

Session Initiation Protocol used for establishing calls in VoIP.

SIP Trunk:

A SIP link for connecting a PBX/VoIP Server and handling multiple calls; Nexfon Prime is introduced on a SIP Trunk platform.

Dedicated Server:

A server whose resources are exclusively for one customer.

Virtual Private Server (VPS):

A partitioned server with allocated resources on a single host.

Internet Speed:

Download/upload rate; for VoIP, stability matters more than the raw number.

Switch:

A network device for connecting devices in a local network.

Security Policy:

A set of rules for access control, passwords, logs, etc.

Cloud PBX / Hosted PBX:

Enterprise telephony hosted on the provider’s cloud platform.

VPN (Virtual Private Network):

A secure tunnel for connecting users/branches to the corporate network.

Business Fixed Number:

A fixed phone number for a business with management capabilities.

Branch:

Another physical location of the organization that must be connected to the central communications.

Call Queue:

Holding calls until an agent becomes available.

Voice over IP (VoIP):

Transmitting voice over an IP/internet network (as defined in Respina’s content).

Validation:

Verifying the correctness of inputs (forms, numbers, email).

Uptime Guarantee:

The provider’s commitment regarding uptime/quality (usually defined in the SLA).

Internal Extension Numbering Plan:

The pattern for assigning extensions (e.g., 2xx for sales, 3xx for support).

Concurrency:

The maximum number of simultaneous calls supported.

Sales Agent:

Sales representative in provinces/cities (Respina’s sales agents page).

Throughput:

The actual data transfer capacity of a link (under real network conditions).

Service Deactivation / Suspension:

Temporary suspension of service according to financial/technical policy.

Web Application Firewall (WAF):

Protecting a website from web-based attacks.

Internet Fax:

Sending/receiving fax over an IP platform (used in some enterprise solutions).

Call Forward:

Forwarding a call to another number.

B2B Sales:

A sales model targeting companies and organizations.

Terms of Use:

Terms for using services (support, limitations, responsibilities).

Tiered Pricing:

Pricing that increases/decreases based on capacity/usage/service level.

Outage:

Complete or partial loss of access to a service.

Colocation:

Renting space in a data center for housing a customer’s servers; Respina offers colocation services.

Access Control:

Determining who has access to the panel/extensions/settings.

Quality of Service (QoS):

Prioritizing latency-sensitive traffic such as voice/video over downloads.

Audio Conference:

A multi-party enterprise call.

Call Detail Records (CDR):

Call details (time, duration, destination, outcome).

Gateway:

A connection gateway between networks/protocols (e.g., VoIP to PSTN).

Quality of Service (QoS):

Prioritizing latency-sensitive traffic such as voice/video over downloads.

Scalability:

The service’s ability to grow with increasing users/traffic.

Log:

Recording events for analysis, security, and troubleshooting.

Dedicated Link:

A dedicated communication path for an organization (common in dedicated bandwidth).

Load Balancer:

Distributing load across servers/paths for stability.

PSTN (Public Switched Telephone Network):

The traditional public telephone network.

Call Routing:

Rules for directing calls to extensions/groups/queues.

Scalability:

Quickly adding users, extensions, call capacity, or bandwidth.

Call Center:

A team-based answering structure with call queues and performance reports.

Hosting:

Providing website/application maintenance services on a server.

Nexfon:

Respina’s enterprise telephony service on an internet/VoIP platform.

Nexfon Pro (Cloud):

A cloud-based solution for enterprise telephony.

Nexfon Prime (SIP Trunk):

A SIP Trunk-based solution for connecting to a PBX/VoIP Server.

Noise / Echo:

Audio disturbances that can be reduced through network settings and equipment.

VoIP:

Internet phone; voice is converted into data packets and transmitted over IP.

Video Conference:

A video meeting that requires a stable internet connection.

Telephone Line Dependency:

Reduced in modern solutions (the independence from phone lines is highlighted in the dedicated bandwidth introduction).

Hotline / Dedicated Line:

A number for direct contact with a specific unit/team.

Holding / Corporate Group:

A group of companies for whom unified telephony and network integration is important.

Headset:

A common tool for agents to improve responsiveness in a call center.

Username:

The username for logging into the panel.

Branch Integration:

Connecting all branches to a shared call/extension/reporting structure.

Centralized Configuration:

Applying settings from a single point for the entire organization.