FAQ

FAQ


The benefits of using Respina shared data center (colocation) are:
  • Use all the potential features of Respina core data center
  • 24/7 support
  • Physical access to equipment in minimum time
  • Take advantage of Respina special security solutions to counter Internet attacks
  • Advanced security features (Environmental security using CCTV and 24/7 authentication solution)
  • Air conditioning
  • Humidity control
  • Dedicated server space
  • Uninterruptible power supply with UPS and generator
  • Providing Information Security Services (IDS / IPS)
It assures users that their servers and equipment are in the right place.
Yes, Respina offers a panel for monitoring usage so that users can more easily manage their consumption.
A major feature of Respina shared Datacenter space service is the connection on two 10GB ports, with fiber optic connectivity to the country's data room.
After the contract, Respina dedicated bandwidth service will be installed in less than 72 hours. In the case of high-speed Internet for towers and complexes, it is also available in less than 24 hours.
Yes, one of the benefits of using Respina services is the free installation process. The same applies to high-speed internet for towers and complexes, and includes free installation of equipment at the tower or complex.
No, Respina dedicated Internet support and deployment services are free of charge for Respina subscribers. The same applies to high-speed internet for towers and complexes, and includes free installation of equipment at the tower or complex.
Yes, Respina services are provided with 24/7 support even on holidays.
Subscribers can call 91070000 to take advice from our support team.
Yes, a dedicated panel to control the amount of bandwidth usage (dedicated internet) will be provided to each Respina subscriber. This monitoring capability is available as Respina dedicated Internet after-sales service.
Yes, all Respina dedicated bandwidth services can be easily upgraded based on customer demand and needs. Equipment for each service bandwidth will support and upgrade to one service up to 2 times the capacity of the service originally used without modifying the hardware. The service will be installed within three business days (72 hours) after the contract.
Respina is well aware of the dramatic increase in Internet attack statistics and the increasing spread of computer viruses, thus taking advantage of the most up-to-date Firewall and IDS hardware security systems, not only ensures the bandwidth (dedicated Internet) security offered, it also provides the ability to adapt to the needs of specific clients, such as banks and financial institutions. The DDos Attack Detection Service on Respina Bandwidth to Identify Victim IP in less than 30 seconds is Respina latest solution to improve businesses' Internet security.
Respina uses multiple platforms to provide Internet bandwidth that enables advanced routing methods such as BGP to minimize bandwidth cut off and even if you cut off one of the paths, the service will remain stable.
Respina scope of activities is FCB licensed nationwide and thus able to cover the entire country in providing its services. With more than 460 pop-ups, Respina currently has the most comprehensive coverage among counterpart companies.
Payments for dedicated bandwidth will be on a monthly basis. If you pay annually at the beginning of the contract, a month of free service is provided.
One year.
No, Respina dedicated bandwidth is not dependent on telephone lines and telecommunications centers and is provided on the radio and fiber optic platform.
Yes, Respina dedicated Internet bandwidth service will be provided symmetrically, meaning that the rate of reception will be constant and will not affect the transmission speed, and vice versa. For example: (1Mbps Receive / 1Mbps Send) It is also possible to provide asymmetric service upon request.
The main advantages and differences of dedicated bandwidth (enterprise internet) and shared services are fixed and guaranteed speed, and unlimited download and upload file size.
Bandwidth speed is measured in bits per second and download speed is measured in bytes per second, explaining that it is 1 byte consists of 8 bits, the download and upload speed of each subscriber will be one eighth of the received bandwidth. For example: A subscriber with a dedicated bandwidth of 1024 kb (1 MB) per second will have a download speed of 128 kb per second.
Wireless service is more convenient and stable due to the service provider's ability to control the issues in this platform.
Yes, Respina offers many benefits to users by applying standards such as ITIL in the ICT lifecycle, including Respina being proactive in all its activities and transparent to customers at all stages of deployment and support for the services provided.
Yes, Respina offers SLA to assure their customers about the quality of service they receive to make them aware of the availability of the service, the guaranteed minimum ping times on different routes, and the duration of the first response from the service company.
Yes, it is possible to change the IP owner's name if you receive a dedicated Internet service (during the contract) as well as completing the PA form.
The number of free IPs can vary depending on the amount of bandwidth dedicated to the service.
The Internet service of towers and complexes, in addition to the two major advantages of being independent of telecommunications centers, and the benefits of fiber optic lines, include the following benefits:
  • personalization of speed and size of service, and integrated management
  • high speed of service (60Mbps) Compared to the speed and limited quality of the usual ADSL services
  • Launch service without going through the usual administrative steps
  • Available in less than 48 hours
The appeal of this service to the residents of towers and complexes is that they will be able to enjoy high quality and high-speed internet without interfering with the usual administrative rules. It is also an effective solution for towers and complexes that have fiber-optic phone lines, and high-speed Internet service for residents of these towers is not possible in the usual ways.
The steps for setting up high speed internet service for towers and complexes are as follows:
  1. Applying for internet towers service through Respina website, or contact sales department.
  2. Initial visit by experts from Respina and completion of necessary information.
  3. Feasibility study by Respina technical team.
  4. Make final arrangements with Integrated Management and Contract Setting.
  5. Installation of relevant equipment and start of service provision